# Tickets and Fix Now for production incidents

> Incident Knowledge now opens a Linear or Jira ticket for a production pattern, plans a fix before it writes one, and sends a daily digest of what broke.

Source: https://entelligence.ai/changelog/2026-05-11-tickets-and-fix-now-for-incidents
Updated: 2026-05-11

May 11, 2026 · Incident Knowledge

Every production pattern in Incident Knowledge can now become a Linear or Jira ticket, with a team and an owner, from its own row. The ticket then sits on that row beside Fix, which runs Fix Now and opens a fix pull request.

## Linear and Jira tickets from any pattern

Open a ticket from a pattern and Incident Knowledge keeps it in step. Each pattern gets one ticket per tracker, the assignee travels with it, and every lifecycle event (a fix attempt, a regression, a verified fix) is appended to the ticket description so the person on call reads the whole history in the tool they already use.

## Fix Now explores and plans before it writes code

Fix Now runs in two phases. The first reads the codebase around the stack trace and produces a written fix plan; the second resumes the same session and carries out that plan. The fix must come with a regression test that reproduces the failure, and when a run cannot produce a fix it says why and lists the next steps to take by hand.

## A daily incident digest in Slack

Turn on the digest in Slack settings and each morning brings new patterns grouped by severity, with a one-line headline for every P1 and the fixes that were verified overnight. Every item deep-links to its row in Incident Knowledge, as do the links on pull requests and the dashboard.

## Improvements

- Incident Knowledge: Patterns and Clusters now have their own sub-tabs.
- Incident Knowledge: Filter patterns by confidence, with a 24-hour default range.
- Incident Knowledge: Log variants show as a collapsible section on each fault row.
- Incident Knowledge: Fix Now lets you choose which log variants the fix should cover.
- Incident Knowledge: Copy any incident row straight into the Workbench.
- CLI: New `entelligence incident` commands bring patterns into your terminal and your coding agent.

## Fixes

- Incident Knowledge: Fix jobs whose webhook was missed now catch up on their own.
- Incident Knowledge: A fix that fails after merge is marked ineffective right away.
- Incident Knowledge: Closed Fix Now jobs no longer crowd the monitoring tab.

## Read more

- [Code Review](https://entelligence.ai/code-review)
- [Ellie CLI](https://entelligence.ai/cli)

All releases: [Changelog](https://entelligence.ai/changelog.md)